Processing Returns in Field Service

Hi Everyone,

Today i am going to discuss few points about the Processing Returns in Field Service.

There are three ways for returning a product
 – Return to warehouse
 – Return to vendor
 – Change equipment ownership

All product returns are initiated with an Return Merchandise Authorization.

A return is not finalized until an RMA receipt is created.

Important points to be considered when implementing field service project.

Many implementations may include requirements for integrations with back office applications for inventory management.

Consider how this id going to work with your implementation.

Dynamics 365 for Field Service provides several options for working with and managing inventory.

Inventory can be managed at a warehouse level and then transferred to other warehouses as needed.