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[How to] Update Dynamics 365 Field Service work orders with Copilot in new mobile experience

uk365guy

Hello Everyone,

Today I am going to share my thoughts on how to update dynamics 365 field service work orders with Copilot in new mobile experience.

Let’s get’s started.

Here’s an image illustration of a field service technician using a smartphone to update work orders in the Dynamics 365 Field Service mobile app with Copilot assistance. The scenario reflects a real world service environment.

1. Set Up Dynamics 365 Field Service on Mobile Devices

Install the Dynamics 365 Mobile App: Ensure that the Dynamics 365 Field Service mobile app is installed on the devices used by your field service team.

Configure Mobile App for Field Service: Customize the mobile app to display relevant information for field technicians including work orders schedules and customer details.

2. Integrate Copilot for Enhanced Assistance

Enable Copilot in Dynamics 365: Make sure that Copilot is integrated and activated within your Dynamics 365 Field Service environment. This might involve configuring settingssin the admin panel.

Train Users on Copilot Features: Educate your field service team on how to use Copilot for updating work orders, such as using voice commands or AI-powered suggestions for completing fields.

3. Update Work Orders Using Copilot

Access work orders on mobile: Field technicians can open the Dynamics 365 Field Service app and navigate to their assigned work orders.

Use Copilot for Quick Updates: Utilize Copilot AI capabilities for quick updates. For instance technicians can dictate notes or updates to Copilot which then accurately inputs the information into the work order fields.

Capture Images or Videos: If the new mobile experience supports multimedia, technicians can use Copilot to attach images or videos to work orders, enhancing the detail and accuracy of the reports.

4. Leverage Advanced Copilot Features

AI- Powered Diagnostics and Suggestions: Use Copilot analyze issues based on the work order details and suggest possible solutions, parts needed or reference materials.

Real- Time Collaboration: Utillize Copilot for real-time collaboration with other technicians or support staff, potentially integrating with Teams for seamless communications.

5. Sync and Review

Automatic Synchronization: Ensure that all updates made via the mobile app are automatically synced with the central Dynamics 365 system.

Review and Approve: Supervisors or managers can review and approve the work orders updated through the mobile app, ensuring quality and accuracy.

6. Continuous Improvement

Gather Feedback: Reguraly collect feedback from field technicians on the mobile experience and Copilot’s effectiveness.

Update and Optimize: Continuously update the system and Copilot features based on user feedback and evolving business needs.

By following these steps, field service organizations can efficiently update work orders using Copilot in the new mobile experience, enhancing the productivity and effectiveness of their field technicians.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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[How to] Copilot to customize Dynamics 365 Field Service Work Order views for Teams and Outlook

uk365guy

Hello Everyone,

Today I am going to share my thoughts on how to customize work order views for Teams and Outlook.

Let’s get’s started.

The image visualizes a digital workspace with customized Dynamics 365 Field Service work order views, seamlessly integrated with microsoft teams and outlook. It showcases how these applications can work together, offering a unified and efficient platform for managing work orders and related communication.

Customizing work order views for Microsoft Teams and Outlook using Copilot in Dynamics 365 Field Service involves a blend of Integration and customization strategies.

Here is detailed approach.

Initial Setup and Integration

1. Integrate Dynamics 365 with Microsoft Teams and Outlook:

Access the Dynamics 365 Admin Center.
Enable Integration with Microsoft Teams and Outlook.

2. Configure Teams and Outlook Integration:

In Dynamics 365 Navigate to the integration settings for teams and outlook,

Set up appropriate permissions and select entities(like work orders) for integration.

Customizing Work Order Views

1. Modify work order Entity for Teams and Outlook:

Go to Field Service Settings in Dynamics 365.

Customize the work order entity to ensure it includes relevant fields for Teams and Outlook.

2. Create and Customize Views:

Utilize the Dynamics 365 Customization interface.

Develop specific views for work orders with necessary filters and columns.

Save and publish these custom views.

Utilizing Copilot for Enhanced Customization

1. Engage Copilot for Advanced Customization:

Use Copilot to get suggestions on advanced customizations and best practices.

Apply Copilot’s recommendations to enhance the usability and functionality of the work order views.

2. Automate Workflows with Copilot:

Implement automated workflows using Copilot to streamline operations between Dynamics 365 Teams and Outlook.

Ensure these workflows are reflected in the work order views.

Team and Outlook Integration

1. Create Teams Tabs for Work Orders:

In Microsoft Teams, establish dedicated tabs in relevant channels.

Connect these tabs to the Dynamics 365 custom work order views.

2. Synchronize with Outlook:

Make sure the custom work order views are accessible in Outlook via the Dynamics 365 App.

Testing and Training

1. Conduct Testing:

Perform comprehensive tests to ensure functionality and data synchronization across Dynamics 365, Teams, and Outlook.

2. Organize Training Sessions:

Train team members on using the new features and custom views.

Provide resources and documentation for assistance.

Continous Improvement

Regularly update the custom views based on user feedback and evolvin requirements.

Keep an eye on new Dynamics 365 features that could be incorporated.

Through these steps, you can customize work order views in Dynamics 365 Field Service for Microsoft Teams and Outlook, leveraging Copilot for advanced suggestions and automations. This approach aims to enhance collaboration and efficiency in managing work orders within your organization.

That’s it for today.

I hope this helps

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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{How to} Restrict and Protect Customer data on Dynamics 365 Customer Insights.

uk365guy

Hello Everyone,

Today I am going to share new feature benefits of how to protect customer data on Dynamics 365 Customer Insights.

Let’s get’s started.

Day to day businesses have difficulties to maintain the privacy of customer personal data.

Customer Insights now you can protect the personal data by restricting access and visibility of certain data fields in the Customer Profile, ensuring that data can be used for generating insights that needed across sales, service and marketing.

With this new feature your company can safely use the confidential data more efficiently,so your customers can trust you with data you can then use to better personalize their experience.

Restrict access to data:

1. Customer Profile fields for Dataverse roles can be restricted.

2. Dynamics 365 Customer Insights follows field level security set up in Dataverse, so you dont need to manage these for every Dynamics 365 app separtely.

3. Dynamics 365 Customer Insights marketing professional can continue to build segements based on the restricted fields without seeing the data of the field, such as the email address, in Dataverse and in Customer Insights.

4. Users can continue to use the fields to generate segments, measures and other insights or create personalized journeys and contents, however they will not see any data in those restricted fields.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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[Do you know] Move Specific Configurations between environments on Dynamics 365 Customer Insights

uk365guy

Hello Everyone,

Today I am going to share my thoughts on new feature – Move specific configurations between environments on Dynamics 365 Customer Insights.

Let’s get’s started.

Here is a graphical representation of a user interface for Dynamics 365 Customer Insights, illustrating the process of moving specific configurations between environments.

On Dynamics 365 Customer Insights – Data that might be used on different environments like dev, test, production.

So maintaining consistency between the environments requires the configurations to be continuously copied across different environments.

Now Customer Insights allows to copy the complete configuration.

With that Customer Insights -Copy Specific configuration like segments and measures between the environment within your tenant.

This allows you to manage more efficiently application lifecycle and test new configurations in lower environment more confidently.

Allowing them to production with automated deployments and Customer Insights pipelines.

Important points:

1. Customer Insights – Data Configurations for segments, measures all others are now solution aware in Dataverse.

2. Copy Solution aware configurations between environments using the solution import/export process in Dataverse.

3. Use Dataverse lifecycle management capabilities to build deployment automation pipelines and source control your configurations.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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{How to} Personalize omnichannel experiences with no code using Optimizely on Dynamics 365 Customer Insights

uk365guy

Hello Everyone,

Today I am going to show what are the benefits of personalize omnichannel experiences with no code using Optimizely.

Let’s get’s started.

Personalize omnichannel experiences with no code using Optimizely on Dynamics 365 Customer Insights involves leveraging the capabilities of both platforms to deliver tailored experiences to your customers,Here’s how you can achieve this:

Here is a graphical representation of a user interface showing the integration of Optimizely with Dynamics 365 Customer Insights. This image illustrates a dashboard that combines elements from both platforms, including customer segments from Dynamics 365 and personalization options from Optimizely. The design showcases a modern and user-friendly interface with distinct branding elements from both services.

1. Integrate Dynamics 365 Customer Insights with Optimizely:

Start by integrating Dynamics 365 Customer Insights with Optimizely. This integration allows you to access and use the Customer data stored in Dynamics 365 for personalization efforts in Optimizely.

2. Customer Data Unification:

Use Dynamics 365 Customer Insights to unify and centralize customer data from various sources, including CRM, transcation, history, website interactions and more. This creates a single customer view that can be leveraged in Optimizely.

3. Audience Segmentation:

Segment your customer base using Dynamics 365 Customer Insights based on demographics, behavior, Purchase history and other relevant attributes. These segments will serve as the foundation for personalization in Optimizely.

4. Content Personalization in Optimizely:

Use Optimizely’s no-code features to personalize content across various channels:

Website Personalization: Customize website content based on customer segments. For example, show different product recommendations or promotions to different segments.

Email Personalization: Create Personalized email campaigns using Optimizely, tailoring the email content, subject lines and timing based on customer insights from Dynamics 365 Customer Insights.

Mobile App Personalization: Customize in-app experiences, notifications, and offer for different customer segements.

Social Media Advertising: Optimize social media and campaigns by targeting specific customer segments with personalized content.

5. A/B Testing and Optimization:

Use Optimizely’s A/B testing capabilities to test different variations of personalized content and experiences. This helps you determine what resonates best with each segement and refine your strategies accordingly.

6. Real time Data Sync:

Ensure that data from Dynamics 365 Customer Insights is continuously synchronized with Optimizely to keep customer profiles up to date. This allows you to respond to changes in Customer behavior and preferences in real time.

7. Automation and Triggered Campaigns:

Set up automated triggers and workflows in Optimizely based on Customer Interactions and data from Dynamics 365 Customer Insights. For Instance, send automated follow-up messages or offer when customers take specific actions.

8. Analytics and Reporting:

Monitor the performance of your personalized omnichannel experiences through Optimizely’s analytics and reporting tools. Evaluate how different segments are responding to your campaigns and make data driven decisions for improvements.

9. Complaince and Privacy:

Ensure that your personalization efforts comply with data privacy regulations like GDPR or CCPA by using built -in compliance features in both Dynamics 365 Customer Insights and Optimizely.

By combining the capabilities of Dynamics 365 Customer Insights and Optimizely, you can deliver personalized omnichannel experiences to your customers without extensive coding, leading to improved engagement, conversions and customer satisfaction.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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