Menu Close

Tag: #365blogpostsin365days

{Do you know} Reach customers with greater throughput for trigger based journeys in Dynamics 365 Customer Insights

uk365guy

Hello Everyone,

Today I am going to share reaching customers with greater throughput for trigger based journeys in Dynamics 365 Customer Insights.

Let’s get’s started.

In the Dynamics 365 Customer Insights, you can now reach customers faster by reacting to their behavior in critical moments.

With a 10x increase throughput for trigger based journeys, you can deliver up to 500,000 interactions per hour.

This means you’ll connect with customers at pivotal moments, making your outreach more timely and relevant.

If you’re interested in learning how to create triggers and leverage them in your journeys.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365blogpostsin365days

Share this:

{Do you know} Prevent duplicate emails to shared email addresses on Dynamics 365 Customer Insights

uk365guy

Hello Everyone,

Today I am going to share my thoughts on Preventing duplicate emails to shared email addresses on Dynamics 365 Customer Insights.

Let’s get’s started.

Certainly! To prevent duplicate emails to shared email addresses in Dynamics 365 Customer Insights, You can enable email deduplication for real-time segment based journeys. This ensures that each message is sent only once to each unique email addresses within the segments.

Additionally, you can review duplicated email addresses in journeys analytics.

Keep your communication efficient and maintain a positive email deliverability reputation.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365blogpostsin365days

Share this:

{Do you know} Optimize email content based on customer behavior across devices on Dynamics 365 Customer Insights

uk365guy

Hello Everyone,

Today I am going to share my thoughts on Optimize email content based on customer behavior across devices on Dynamics 365 Customer Insights.

Let’s get’s started.

In real time journeys email insights within Dynamics 365 Customer Insights, you can delve into comprehensive device data, including operating systems, browsers, device types, and session details. Here’s how you can optimize your email content based on customer behavior across devices.

1. Get Insights: Understand the type of applications and platforms your customers use to engage with your emails. This includes device type, email client, operating system, and browser type.

2. Filter Data: Filter data based on the customer journeys version and date to analyze specific segments.

3. Customize Date Range: Tailor your email content by customizing the date range for your messages.

4. Download Reports: Download detailed reports to inform your marketing strategy.

Remember, personalized content and dynamic fields(like recipient names) can enhance engagement. If you’re comfortable with code, you can create custom logic for even more tailored emails.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365blogpostsin365days

Share this:

{Do you know} Control how fast customers can enter a journey on Dynamics 365 Customer Insights

uk365guy

Hello Everyone,

Today I am going to share my thoughts on control how fast customers can enter a journey on Dynamics 365 Customer Insights.

Let’s get’s started.

In Dynamics 365 Customer Insights. You can now control how quickly customers enter a journeys using journey rate limiting.

Here’s how it works:

1. Rate Limits: Set a rate limit to spread out the number of customers who begin your journey over time. You can configure rate limits per day or per hour.

2.Days of the Week: Choose specific days of the week when customers can enter the journey.

3. Segment-Based Journeys: Note that rate limits apply only to segment-based journeys, not trigger-bases ones.

For example: If you’re sending messages to your entire customer base with a call to action, You can avoid overwhelminf downstream operations by slowing down how fast customers enter the journey. This prevents thousands of simultaneous phone calls to your help desk, ensuring a better customer experience.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365blogpostsin365days

Share this: