Menu Close

Tag: #gmr

{ How to } Fill the gaps of the resource with Multi day view on Dynamics 365 Field Service Schedule Board

uk365guy

Hello Everyone,

Today I am going to show how to view multi day view of the particular resource so that if there are any gaps for the resource can be quickly adjust resource for any bookings in between the resource gaps.

Let’s get’s started.

Resource availability and utilization with an updated multiday view.

On Multiday views on the scheduled board, you will have visibility of the duration in order accurately and you can quickly determine the availability and utilization of a bookable resource.

With this change, bookings on the daily and weekly and monthly views show proportional to their duration instead of stacked.

Multiday view significantly easier to see the availability of any resource from these views.

That’s it for today.

I hope this helps.
Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

Share this:

How to schedule single resource optimization when considering new requirements on Dynamics 365 Field Service

uk365guy

Hello Everyone,

Today I am going to show how to optimize single resource when a resource completes a work order earlier than expected timelines.

Let’s get’s started.

Dispatchers schedule work orders but sometimes disruptions happens due to delay in resource being ontime at the site or may finishes the work order below the set time, so in that situations dispatches becomes unbalanced and causes disruptions to schedules.

How do we do that?

With the introducion of the Single Resource Optimization on Dynamics 365 Field Service Schedulers can reschedule the resources to optimization.

Distruptions or exceptions during the day that affects a resource’s schedule are fairly common:

1. A technician finishes a booking earlier than estimated, and now has idle time before the next booking.

2. A technician is stuck in traffic and can’t make it to the next booking on time.

3. A customer cancels an appointment at the last minute, and now there’s a gap in the resource’s schedule.

Dispatchers need an efficient way to fix such disruptions. This include re-optimizing bookings to make sure there’s no overlap, or to schedule new work to cover idle time, or to optimize travel time.

Note: Allow resource optimization to pull in additional requirements to fill gaps in the technician’s schedules, create a more optimized route or address high priority requirements.

Share this: