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Tag: #mallareddygurram

Retire the legacy schedule board in Dynamics 365 Field Service

uk365guy

Hello Everyone,

Today I am going to show the new feature which is retire in Dynamics 365 Field Service.

Let’s get’s started.

The new schedule board is faster and delivers significant usability improvements.

It’s the foundation for new capabilities for multiday scheduling and intelligent interactions.

Note: The settings that enables the use of the legacy schedule board is retired, and all users move to the new schedule board experience by default.

The new schedule board is faster, with the significant usability and accessibility improvements, and also
lays the foundation for new capabilities for multiday scheduling and intelligent interactions.

The legacy schedule board control is still included in the URS(Universal Resource Sechudling Solution.

Note: This feature gets enabled automatically for all schedule board users with no action required.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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How to Create lookup entries for work order fields on Dynamics 365 Foeld service Outlook Add-in

uk365guy

Hello Everyone,

Today i am going to share new feature which to create lookup entries for work order on Dynamics 365 Field Service Outlook Add-in.

Let’s see this in action.

Creating new entries is necessary when frontline workers dont have enough data in their Field Service system of record.

The ability to create new entries allows frontline managers to easily and quickly add customer information within Teams or Outlook directly and save time.

Quickly create new entries for fields on the work order form in the Dynamics 365 Field Service Outlook add-in and Dynamics 365 Field Service Teams app.

An additional screen where they can fill in the details shows when users create these records.

To test this feature check for your geographical areas:

Germany
Norway
Singapore
South Africa
Switzerland
United Arab Emirates
United States
Europe
Asia Pacific
United Kingdom
Australia
Canada
India
Japan
France
Korea

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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Get Microsoft Dynamics 365 Field Service scheduling recommendations in the Outlook add-in

uk365guy

Hello Everyone,

Today I am going to share new feature which allows Dynamics 365 Field Service Scheduling recommendations in the Microsoft 365 Outlook Add-in.

Let’s get’s started.

So Finding and scheduling the right frontline worker can be a lengthy mutli-step process.

An assistant recommends wokers and time slots for the job, saving dispatchers time needed to validated matched resources.

Frontline managers and dispatchers can get recommendations to choose technicians or frontline workers to schedule work orders based on attributes like availability, skills or expertise.

The scheduling assistant based on the resource scheduling solution is now available in the Outlook add in, which is part of the Field Service integrations for Microsoft 365 applications, The feature helps dispatchers schedule, reschedule, on resource availability, skills customer promised time windows, customer location promixity and business unit.

You can download the Dynamics 365 Field Service for Outlook from here

Click on Get it now and then open the Dynamics 365 Field Service for Outlook add-in.

Sign in to the app and change the environment you would like to connect with.

You can add the Field Service to favorites.

Select the View > View Settings

Select Mail > Customize Actions

Under Message Surface > Select Field Service (Preview)

Select Save and Close settings.

Note: Field Service icon will be displayed in all your emails.

Regarding the scheduling suggestions or recommendations you can see the assistant recommends like below screen shot.

Note: To access this feature you need to be in the region Microsoft released into Microsoft Azure geographic area.

That’s it for today.

I hope this helps
Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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Power Automate Flow to Send Emails from azure service bus queue to users

uk365guy

Hello Everyone,

Today I am going to show how to create Power Automate Flow to send emails from Azure Service Bus Queue to users.

Let’s get’s started.

Create a Cloud Flow.

Connection reference Service Bus Flow_AzureServiceBus

Look for emails from queue and select it.

Then select queue from dropdown and Queue Type = Main.

Choose the format of the data – Parse JSON

Select the content – Body

Schema in JSON FORMAT.

Select Add a new row.

Fill all the columns from the email table refer to above image.

Then Settings for Send an email(V2)

Finally when ever a message is received at the Azure Service Bus Queue then this flow will trigger and an email will be sent to receipt.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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Microsoft AI Ignite 2023

uk365guy

Hello Everyone,

Today I am going to share Microsoft AI event which is Microsoft Ignite AI.

Let’s get’s started.

If you are following Microsoft Events then this event is known to you already, but for my blog reader information.

Today is Microsoft AI Ignite 2023.

Tune in into Microsoft AI Ignite 2023: https://news.microsoft.com/ignite-2023/

Learn all about Microsoft AI Event.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365Blogpostsin365days

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