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Microsoft Business Applications Blogposts, YouTube Videos and Podcasts

Helping Businesses with Technology

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UK365GUY

Microsoft Business Applications Blogposts, YouTube Videos and Podcasts

Helping Businesses with Technology

Subscribe
UK365GUY

Microsoft Business Applications Blogposts, YouTube Videos and Podcasts

Helping Businesses with Technology

Subscribe
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{Do you know} Modernize maker experience security settings in maker portal

uk365guy

Hello Everyone,

Today I am going to show how to create new security profile from maker portal.

Let’s get’s started.

Now with the maker portal users can have modern security role settings.

How do you do that?

Login into your www.make.powerapps.com

So Enable makers to use a modern and accessible security role editor while creating apps.

Now, makers can configure security role settings in Power Apps using a new security role editor.

This feature includes a new panel called New Role and lets makers configure column security profiles.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365blogpostsin365days

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{How to} Direct new makers to their own developer environments in power platform admin center

uk365guy

Hello Everyone,

Today I am going to show how to enable direct new makers to their own developer environments in power platform admin center.

Let’s get’s started.

Login into power platform admin center

Go to settings > Tenant settings:

Click on Environment routing(preview)

This is preview feature and is not for production use.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365blogpostsin365days

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{Do you know} Explore enhancements to outbound dialing in Omnichannel Customer Service

uk365guy

Hello Everyone,

Today I am going to share my thoughts on the new preview feature of Omnichannel customer service explore enhancements to outbound dialing.

Let’s get’s started.

Let’s delve into the recent enhancements to outbound dialing. These improvements aim to streamline the calling process for agents. Here are the key features.

1.Search and Call: Agents can now search for customer contacts or accounts directly from the outbound dialer and initiate calls. This makes placing calls more efficient and convenient.

2.Customer Record Access: Additionally, agents can open the customer record directly from the call history. This seamless integration allows them to access relevant information while on a call.

These enhancements enhance productivity and provide a smoother outbound dialing experience for customer service teams.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365blogpostsin365days

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{Do you know} Enhancements in email composition experience for agents in Dynamics 365 Customer Service

uk365guy

Hello Everyone,

Today i am going to share my thoughts on preview feature enhancement in email composition experience for agents on Dynamics 365 Customer Service.

Let’s get’s started.

Certainly! Let’s delve into the enhancements that have been introduced to improve the email composition experience for agents.

1. Drag and Drop Recipients: Agents can now seamlessly move recipients between the To, CC, and BCC fields while composing emails. This feature streamlines the process and enhances efficiency.

2. Recipient Email Addresses Displayed: The new experience allows recipients email addresses to be shown alongside their names. This configuration provides clarity and ensures accurate communication.

3. Resolve Email Addresses to Dynamics 365 Records: Agents can easily link email addresses to corresponding Dynamics 365 records. This functionality simplifies tracking and management.

4. Out of Office Status Visibility: Agents can now view the Out of Office Status set by recipients. This insight helps agents tailor their communication effectively.

These enhancements aim to save time, increase productivity and enhance the overall email composition process for agents.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365blogpostsin365days

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{How to} Create work orders in Teams using AI on Dynamics 365 Field Service

uk365guy

Hello Everyone,

Today I am going to share my thoughts on how to create work orders in Teams using AI on Dynamics 365 Field Service(preview).

Let’s get’s started.

Creating work orders in Teams using AI on Dynamics 365 Field Service is a feature that allows frontline workers to create, view and manage work orders within Microsoft 365 applications, including Microsoft Teams.

This is made possible by harnessing the power of generative AI for assisted work order creation. With this feature, users can get assistance for work order creation and scheduling with Copilot in Microsoft Teams.

Here’s a high level overview of how it works:

1. Work Order Creation: Users can create work orders directly within Teams. The AI-based copilot assists by extracting relevant details from conversations and filling in the details of the work order form based on the text.

2. View and Manage: Users can also view and manage these work orders within Teams, making the process seamless and integrated with their daily workflow.

3. Integration: The Teams integration helps find answers and fix issues without leaving the Field Service app. It also lists team members that have previously worked on a work order.

This feature is part of the 2024 wave 1 release plan for Dynamics 365 Field Service and is expected to be available for public preview in August 2024.

It’s designed to save guide on setting up and using this feature, you can refer to the official Microsoft documentation.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365blogpostsin365days

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